Frequently Asked Questions:
Ordering:
Q) How do I order a cake from The Naked Cake Company website?
A) There are two ways of buying from our website:-
1) You can either choose from a selection of designs and sizes in our Shop section online and then choose your flavours and colour scheme. You then finalise your order through Sage Pay or Paypal. The cakes available from the online shop will be delivered to postcodes in the UK mainland.
2) If you would like to order a different sized cake or wish to customise one of our designs shown then simply Contact Us. We will provide you with the relevant information and options available to you.
Q) Can I customise the cakes or have a different design that is not on your website?
A) Yes of course. You can design your cake however you would like. We have some inspiration in our Portfolio we hope you will find useful and if you have a specific design in mind thats not available in our shop you can always use our Bespoke Cakes ordering service by calling us or popping us an email. All bespoke cake orders are personally co-ordinated by Chloe, so please feel free to contact us to find out more.
Q) How long do I need to order my cake in advance?
A) We ask that you allow a minimum of 5 working days for your cake to be posted. If you require your cake sooner then please contact us before ordering as during busy periods it’s not always possible and a last minute cake fee of 25% applies.
Q) What size cake do I need?
A) The size of the cake you require would all depend on the amount of people you wish to serve a piece of cake to. For more information please have a look at our Portion Guide information.
Delivery and storage:
Q) Can I have my cake delivered?
A) Yes we can deliver to the UK mainland, but certain areas in Scotland require longer for shipping. So that your cake is delivered to you as carefully as possible we only ship cakes via our courier partner or The Royal Mail. Please visit Delivery & Returns for more information.
Q) How long do your cakes last?
A) All our sponge cakes will last 5 days from delivery if they are stored at room temperature in a cool, dark place. Once cut, the cake should be kept airtight to retain the freshness.
Allergies and Intolerances:
Q) Do you make Gluten free cakes?
A) Yes we can make all our cakes as gluten free alternatives. Please contact us for further information.
Q) What about other allergies and intolerances?
A) We are able to produce cakes for other allergies and intolerances. We would ask you to contact us so we can discuss this the various options with you.
Q) Is your premises Nut-free?
A) We cannot guarantee that our premises are 100% nut free, as we use marzipan and on occasions products that contain nuts. However if we have a nut free cake order we ensure that no products containing nuts are used on the premises on the day of completing the cake.
If you have any allergies please take a look at our Ingredients List before placing your order to ensure our cakes are suitable for your event.
